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Location: Service and Support Service Commitments



We are proud to provide the following services:

service

1. Pre-sale services

  • Possible on-site investigation.
  • Customized design.
  • Advisory service.
  • Technical solutions.

2. In-sale services

  • Installation guide.
  • Online testing.
  • Function confirmation.

3. After-sale services

  • Timely maintenance.
  • Technical training.
  • Visiting.
  • Engineering consulting.
  • Deal with complaints.

Services under warranty

(i) Free

  • Failures of LEDs(within 5 years)
  • Failures of Battery ( within 2 years)
  • Failures of controller( with in 3 years).
  • Failures of PV ( within 10 years).

(ii) Paid

  • Failures not caused by HitechLED's construction.
  • Failures due to false operation.
  • Failures as the result of natural disaster.

 

If you have any questions, please do not hesitate to contact us via e-mail: leds(@)hitechled.cn